Seven days to send a lead back.
It goes back on your balance as a credit.
Send it back if.
Any of these, within 7 days of delivery.
Wrong or dead number
Not the owner
Listed with an agent
Wrong house type
We sent it to you before in the last year
Outside your counties
Every send-back is checked. We contact the seller before we credit it, and we deny it if they answer us.
Can't reach them.
Twelve touches over four days, then send it back.
Returnable after twelve touches over four days, calls, texts and emails combined, logged in your dashboard.
We text and call the seller ourselves before we credit it. If they reply, it stays with you and you get the thread.
Stays with you.
Reasons that don’t qualify for a credit.
They changed their mind.
The price is too high.
Fewer than twelve logged touches over four days.
How to send it back.
Three steps, starting from the lead.
Open the lead, choose Send back, pick the reason. The credit lands on your balance. Cash on request after 30 days funded with no disputes.
Seven days. Checked, then credited.
Credited to your balance once we’ve confirmed it.